UAE Dental Rating UAE Dental Transparency & Trust Index

Dubai Smile Dental Clinic (Al Ain Branch)

According to our open methodology, this clinic scored 41.3/100 for transparency, reputation, service accessibility, and digital visibility.

Overall rank: #21 of 26 ranked clinics · Last checked: 3 September 2026

41.3/100

Positions by Rating Profile

  • Overall Transparency & Trust#2141.3/100
  • Best for Expats#2236.8/100
  • Best for Dental Implants#1734.5/100
  • Best for Emergency Dental Carenot ranked
  • Best Price Transparency#2129.2/100
  • Best English-speaking Clinics#2240.2/100
  • Best for Families / Children#1942.9/100
  • Sleep Dentistry (GA / deep sedation)not ranked

General Anaesthesia & Deep Sedation

Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.

  • ? General anaesthesia / deep sedation (sleep dentistry) — Not verified

See all clinics offering sleep dentistry →

Summary

Al Ain branch (Al Jimi, behind Jimi Mall) of the Dubai Smile Dental Clinic group, a UAE-wide chain with branches in Dubai, Abu Dhabi, Al Bahia and Al Ain. Group-wide services include implants, orthodontics (Invisalign, braces), children's dentistry, root canal treatment and cosmetic dentistry.

Multi-branch chain: the doctor roster and phone numbers published on the group site are company-wide (Dubai/Abu Dhabi/Al Bahia/Al Ain); only the Al Ain contact number and branch address below are specific to this location. Checked 5 canonical AI-visibility queries for Al Ain (2026-09-02): not visible in any.

Strengths

  • Information Transparency: 16 of 20 points.

Weaknesses

  • Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
  • AI & Search Visibility: 0 of 5 verifiable points (missing: mentioned for: best dentist UAE; mentioned for: English speaking dentist UAE; mentioned for: dental implants UAE; mentioned for: emergency dentist UAE; mentioned for: UAE dental clinic for expats)

Score Breakdown

Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).

Information Transparency

16 / 20

Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.

✓ Has a working website [s1] 4/4
✓ Dentist names listed Group-wide dentist roster published (12 names incl. founder Dr. Ahmed Al Shagran); not confirmed which are based at the Al Ain branch specifically. [s1] 3/3
✗ Dentist specializations listed [s1] 0/2
? Real clinic photos 0/2
✓ Service list published [s1] 3/3
✓ Clear contact details Al Ain branch phone published separately from other branches. [s1] 2/2
✓ English website version [s1] 2/2
✓ Address and map published [s1] [s2] 2/2

Price Transparency

0 / 15

Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.

✗ Prices or price ranges published [s1] 0/3
✗ Cleaning price listed [s1] 0/2
✗ Filling price listed [s1] 0/2
✗ Crown price listed [s1] 0/2
✗ Implant price listed [s1] 0/2
✗ Consultation price listed [s1] 0/2
✗ X-ray / imaging price listed [s1] 0/2

Reputation & Reviews

15 / 20

Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.

◐ Google rating (Bayesian-adjusted) Re-read 2026-09-03 on the place page's Reviews tab: unchanged, and the published rating reproduces from the star histogram 279/5/0/2/17 (5*->1*). [gmaps-2026-09-02] 5/6
◐ Google review volume Read live on the Google Maps place page 2026-09-03; the star histogram 279/5/0/2/17 (5*->1*) on the same page sums to 303. The 302 recorded on 2026-09-02 is superseded. [gmaps-2026-09-02] 2.5/3
✓ Review recency Newest visible review dated "a month ago". Sample: 8 visible reviews, order relevance (Maps' sort control could not be operated in this browser session - four click strategies were tried), star histogram 279/5/0/2/17 (5*->1*), read 2026-09-03. [gmaps-2026-09-02] 3/3
✗ Clinic responds to reviews None of the 8 visible reviews carries a reply from the owner. Absence from a relevance-ordered preview is weaker evidence than a positive finding, but with 8 reviews visible and none answered the criterion is recorded as not met. Sample: 8 visible reviews, order relevance (Maps' sort control could not be operated in this browser session - four click strategies were tried), star histogram 279/5/0/2/17 (5*->1*), read 2026-09-03. [gmaps-2026-09-02] 0/2
✓ No recurring complaints No repeated issue class. One of the eight visible reviews is one-star and raises two things - roughly thirty minutes of waiting past the appointment time at every visit, and concerns about the result that the reviewer says were not addressed. Neither is raised by a second visible review. The histogram carries 17 one-star and 2 two-star reviews that the relevance-ordered preview did not surface. Sample: 8 visible reviews, order relevance (Maps' sort control could not be operated in this browser session - four click strategies were tried), star histogram 279/5/0/2/17 (5*->1*), read 2026-09-03. [gmaps-2026-09-02] 2/2
✓ No suspicious review patterns The distribution retains 17 one-star, 2 two-star and 5 four-star reviews of 303, the visible reviews span one month to two years, wording is individual, one review is written in Russian and several name different dentists (Dr. Ammar, Dr. Sabreen, Dr. Ahmed Asmael), and reviewer accounts run from 2 to 12 reviews. Sample: 8 visible reviews, order relevance (Maps' sort control could not be operated in this browser session - four click strategies were tried), star histogram 279/5/0/2/17 (5*->1*), read 2026-09-03. [gmaps-2026-09-02] 2/2
? Active Facebook presence 0/1
? TripAdvisor presence 0/0.5
✓ Other review platforms Listed on Zavis.ai business directory. [s2] 0.5/0.5

Medical Infrastructure

5.5 / 15

The range of publicly documented equipment and services. This measures documented availability, not clinical quality.

? On-site X-ray 0/2
? CBCT (3D imaging) 0/2
✓ Implantology [s1] 2/2
✓ Orthodontics Invisalign and orthodontic braces. [s1] 2/2
? Oral surgery 0/2
✓ Pediatric dentistry Children's dentistry listed. [s1] 1.5/1.5
? Emergency care 0/1.5
? Works with international patients 0/2

Communication & Service

2.5 / 10

How easy it is to contact the clinic, get answers, and book - especially for international patients.

? WhatsApp / LINE available 0/2
? Response speed 0/1.5
✓ English spoken [s1] 2.5/2.5
? Pre-visit consultation possible 0/1.5
? Clear service explanations 0/1
? Convenient opening hours 0/1.5

AI & Search Visibility

0 / 10

Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist UAE", "English speaking dentist UAE", "dental implants UAE", "emergency dentist UAE", "UAE dental clinic for expats".

✗ Mentioned for: best dentist UAE [sq] 0/1
✗ Mentioned for: English speaking dentist UAE [sq] 0/1
✗ Mentioned for: dental implants UAE [sq] 0/1
✗ Mentioned for: emergency dentist UAE [sq] 0/1
✗ Mentioned for: UAE dental clinic for expats [sq] 0/1
? Structured data on website 0/1.5
? Google indexing quality 0/2
? Dedicated service pages 0/1.5

Licensing & Credentials

Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.

Clinic operating licence: not checked against public sources yet — unverified, no penalty

Dentists & professional licences

DentistSpecializationLicence No.
Dr. Ahmed Al Shagran [s1]Founder (group-wide; branch not confirmed)not verified

Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.

Red Flags

  • low Opaque or bait pricing (-2 pts) — No prices or price ranges published (derived from data).

Red-flag penalty applied: -2 points (capped at -20).

Data We Could Not Verify

  • Information Transparency: Real clinic photos
  • Reputation & Reviews: Active Facebook presence
  • Reputation & Reviews: TripAdvisor presence
  • Medical Infrastructure: On-site X-ray
  • Medical Infrastructure: CBCT (3D imaging)
  • Medical Infrastructure: Oral surgery
  • Medical Infrastructure: Emergency care
  • Medical Infrastructure: Works with international patients
  • Communication & Service: WhatsApp / LINE available
  • Communication & Service: Response speed
  • Communication & Service: Pre-visit consultation possible
  • Communication & Service: Clear service explanations
  • Communication & Service: Convenient opening hours
  • AI & Search Visibility: Structured data on website
  • AI & Search Visibility: Google indexing quality
  • AI & Search Visibility: Dedicated service pages

Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.

Contact Information

Websitehttps://dubaismile.com/
Phone+97137634445
Google MapsMap listing
AddressHamdan Bin Zayed Al Awwal Street, behind Jimi Mall, Al Jimi, Al Ain, UAE

Contact details are provided for identification only and may change; verify with the clinic directly.

Sources

IDSourceWhat it supportsAccessed
s1https://dubaismile.com/Branch address and phone (Al Ain), group services, doctor roster, English site2026-09-02
s2https://www.zavis.ai/directory/al-ain/dental/dubai-smile-dental-cli…Address, phone (matches group site's Al Ain number exactly), directory presence (Google Maps CID 11991062033373271527 per this mirror)2026-09-02
gmaps-2026-09-02https://www.google.com/maps/place/Dubai+Smile+Dental+Clinic+-+Al+Ai…Live Google Maps place page, checked 2026-09-02: listing explicitly titled "Dubai Smile Dental Clinic - Al Ain branch" (confirms this is the Al Ain location, not the Dubai/Abu Dhabi twins), rating 4.7, 302 reviews; address matches (behind Jimi Mall, Al Jimi). Reviews independently reference "the Al Ain branch".2026-09-03
sqsearch:the five canonical city queriesAI/search visibility scout 2026-09-02: the five canonical city queries for Al Ain were run and this clinic appeared in none of them (recorded in the clinic note).2026-09-02

Change History

DateChange
2026-09-03Reputation pass 2026-09-03 (browser): the clinic's Google Maps place page was reopened on its Reviews tab and the star histogram, the visible reviews, their dates, their reviewer profiles and the owner replies were read. reviewRecency, respondsToReviews, recurringComplaints and suspiciousReviewPatterns set from that read, each carrying the sample size and the read order on the criterion itself. googleReviewCount 302 -> 303 (histogram sum on the live page); reviewRecency "unknown" -> within_3_months. recurringComplaints false; suspiciousReviewPatterns false.
2026-09-02Wave-3 adversarial verification: the five canonical city queries were already recorded as run with no appearance, so the five AI-visibility criteria were changed from unassessed to a recorded negative and given the citation they lacked.
2026-09-02Live Google Maps rating/review count added (confirmed Al Ain branch, not a twin); aiVisibility scout run, no mentions found (wave 3).
2026-09-02Initial data collection.

A question or a correction?

Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.

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